Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our return policy and refund process.
30-Day Returns
Return most items within 30 days of delivery for a full refund.
Original Packaging
Items must be returned in their original packaging to be eligible for a refund.
Easy Process
Initiate returns online through your account or by contacting customer service.
Exceptions
Some items, such as custom orders, may not be eligible for return.
Return Policy Details
Our comprehensive return policy to ensure your satisfaction.
Eligible Items
Most items can be returned within 30 days of delivery. The item must be in its original condition, unused, and in its original packaging with all tags and labels attached.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Items marked as final sale or clearance
- Items that have been used, assembled, or show signs of wear
- Gift cards
- Items missing original packaging, tags, or accessories
Refund Process
How we process refunds and what to expect.
Processing Time
Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. You'll receive an email notification when your refund is processed.
Refund Method
Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, it may take an additional 5-10 business days for the refund to appear on your statement.
Partial Refunds
We may issue partial refunds if items are returned in a condition that shows signs of use, are damaged, or have missing parts. Return shipping costs may also be deducted from your refund.
How to Return an Item
Follow these simple steps to return your item.
Initiate Return
Log into your account, find the order, and click "Return Items." Alternatively, contact our customer service team.
Print Label
Print the return shipping label provided (if applicable) or use your preferred shipping method.
Package Item
Securely package the item in its original packaging with all tags, labels, and accessories.
Ship Return
Drop off the package at the designated shipping carrier or schedule a pickup for large items.
Frequently Asked Questions
Find answers to common questions about returns and refunds.
Can I return a gift?
Yes, gifts can be returned for store credit or exchange. You'll need the order number or gift receipt.
What if I received the wrong item?
If you received the wrong item, please contact our customer service team immediately. We'll arrange for a return and send you the correct item at no additional cost.
Can I return an item after 30 days?
Returns after 30 days are evaluated on a case-by-case basis. Please contact our customer service team for assistance.
Need Help with a Return?
Our customer service team is here to assist you with any questions about returns or refunds.